Refund policy

WITHDRAWAL PERIOD :

In the event of purchase made by a non -professional buyer on the website ofmoderato, it benefits from the right to withdraw from this contract without giving reason within fourteen days. Upon receipt of the product, the buyer has fourteen days to share moderato of his declaration of withdrawal. The withdrawal period expires fourteen days after the day the buyer, or a third party other than the carrier and appointed by him, physically takes possession of the last property. The buyer then has four days to send you the product to the address indicated by moderato. Within this period, he must return to moderato The product by any means at its convenience for exchange or reimbursement without penalty, with the exception of the return costs which are responsible. To exercise his right of withdrawal, the buyer must informmoderato by email at contact@le-moderato.com indicating the elements clearly identifying the order concerned (date, name of the buyer, order number, etc.). In the case of an exchange of products, the re -exposition will be at the expense of the buyer. The products will have to be returned to a state allowing their marketing and new. In particular, their labeling is considered to be an integral part of the product and should not be damaged or stained.

The returns are made at the following address: Dartess | Company moderato -14, avenue Ampère | 91320 Wissous. Any damage suffered by the product when they return is the responsibility of the buyer and can defeat the right of withdrawal. It is therefore strongly advised to return the product in its packaging used bymoderato For its initial shipment. Upon receipt of the product, and if all the previous conditions are met,moderato will reimburse the buyer of all the sums paid using the same means of payment as that used by the buyer during the initial transaction, unless expressly agreedmoderato And under deduction of additional costs caused by a change of means of payment if the buyer requests it. In accordance with article L.221-28 of the Consumer Code, the right of withdrawal provided for in the event of distance selling may not in particular be exercised for contracts for supplying goods which have been unclear by the buyer after delivery and which cannot be returned for reasons of hygiene or health protection.